Experienced Members of Staff: All our Applications Staff, Biomedical Engineers, Managers and sales staff are scientists with knowledge of the region and vast experience having worked with global partners such as Roche and QIagen.

 

Timely Technical Support: We offer Technical, Support to all our customers, Installation of equipment’s and training at no extra cost including other products that may require this service through our able applications and engineering team.

 

 In house competent team of trained local Biomedical Engineers: Our team of Biomedical Engineers are well experienced and trained by various manufacturers to offer servicing, installation of instruments and end user training to our clients.

 

 Applications Support and TrainingWe pride ourselves in having a large pool of in-house applications staff all scientists with specialization in Biotechnology, Biochemistry, Microbiology, Chemistry, Medical Lab, Clinical Medicine, Public Health, Veterinary Medicine, Botany, Zoology & Forensics with a minimum of Bachelors and Masters in the specific areas

 

  Prompt Delivery and Installation of Equipment’s:  We pride our self in having one of the most efficient clearance systems at the Kenyan port with a turnaround time of a maximum two days for every item imported into the country. As a result we deliver goods to our customers in time. With a large local inventory we are able to service most of our orders ex stock.

 

 Leading Brands Representation:  We supply products from most of the leading global brands and we ensure all items supplied by our company are CE and FDA approved.

 

 Warranty:  We extend warranty from manufacturers to all our customers for items purchased. Depending on the terms of warranty from the manufacturer we do cover warranty on manufacturer's defect parts and whole sets of equipment. Upon expiration of the warranty period, we negotiate a service maintenance contract with our customers.

 

 Delivery to your end user and channel simplicity:  We offer Channel simplicity and deliver all orders to the end user giving you peace of mind and value for money.

 

 Certifications and Licensing with relevant Authorities: Biofirm Technologies is licensed by the Kenya Pharmacy and Poisons Board import and distribute, medication and diagnostic consumables within the country, we also have upto date relevant licenses in our countries of operation such as local Government trade license, Tax Compliance, Value Added Tax (V.A.T) amongst other statutory registrations (Documents available on request).

 

 We are certified by various manufacturers to install all the equipment that we supply to our customers. Installation is generally done on site by our certified technicians who ensure assembly of parts are done correctly, local regulations are met and that the equipment has passed quality testing.Our technicians also demonstrate to confirm that the equipment is working properly after installation and to the satisfaction of the customer. This is normally done at no extra cost to our esteemed customers and is part of our after sales service.

After successful installations or on request by our customers , we offer user training services on the various equipment that we sell.

We provide manuals and user guides to help our customers understand how the equipment works and take them through short courses that will improve lab proficiency . We also provide helpful hints and information in helping them to fully utilize the equipment purchased.